BOOKING CONDITIONS

1. YOUR CONTRACT WITH CHALET MIX

When you have chosen your period of stay you must sign the Booking Form. This confirms that you agree to the booking conditions. The contract is only confirmed when we issue the Confirmation and Invoice. You must check all details as soon as you receive them and contact us immediately should there be a discrepancy. This contract is governed by French Law and the exclusive jurisdiction of the French Courts.

2. PAYING FOR YOUR HOLIDAY

For those wishing to stay 3 months or more a deposit of 500€ and 2 months rent must be paid in advance immediately upon making a booking. For those wishing to stay less than 3 months the balance will be required in advance immediately on booking. No further reminder is sent to you other than the Confirmation Invoice. If the balance remains unpaid within 8 weeks before departure we reserve the right to cancel your booking and to make a cancellation charge as shown below.

3. HOLIDAY PRICE

The prices quoted in this on-line brochure are for guidance only and we reserve the right to increase or decrease at any time before you have made a booking. Once you have booked we guarantee not to apply any surcharges, assuming payments are made in compliance with 2 above.

4. CHANGES BY YOU

If you wish to make material changes after receipt of the Holiday Confirmation and Invoice, we will try our best to accommodate these at a small administration charge of £10 per alteration. All changes must be received in writing and signed by the party leader. Name changes will incur a charge of £25.

5. HOLIDAY CANCELLATION

All cancellations must be received in writing, signed by the party leader. Cancellations are effective from the date of receipt at this office. All cancellations incur charges as detailed below. The minimum charge will be your initial deposit. Under-occupancy charges will be levied to the remaining occupants of the apartments due to cancellation by a party member.

Period before departure date Cancellation charge
More than 56 days Deposit
42 - 55 days 50%
29 - 41 days 60%
22 - 28 days 80%
0 - 21 days 100%

6. HOLIDAY INSURANCE

We would strongly recommend that you avail yourself of comprehensive wintersports insurance as soon as you book your holiday. To this end we can supply you with either a specific wintersports insurance policy for the duration of your holiday OR an annual policy which includes wintersports cover. If , however, you wish to take out your own insurance then you must provide us with the name and emergency telephone number of this company and produce evidence that it provides equal or greater benefits. We also recommend that you take with you Form E111 from the post office as additional insurance which generally negates the need to pay an excess in the case of medical treatment.

7. CHANGES BY US

Arrangements in this brochure are made many months in advance and sometimes changes may be necessary. These are usually minor and which do not affect the booking. Minor changes do not entitle you to compensation. If a material change is made to your booking (e.g. change of resort, change of accommodation) you will be offered compensation or a credit towards the cost of another period featured in this on-line brochure (if available). Should you decide not to accept the material change, you may cancel your booking and we will refund all monies paid to us, plus compensation, according to the period of notice given as shown below.

Period of Notification prior to departure Compensation
More than 56 days NIL
15 - 55 days £15
0 - 14 days £30

We will always do our utmost to perform all parts of the contract, however, we cannot accept liability or responsibility for, or offer compensation in respect of, circumstances which prevent performance such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or other similar events beyond our control.

8. HOLIDAY CANCELLATION

Cancellation by us may be necessary in exceptional circumstances, or because not enough people have booked your particular holiday to make it commercially viable. We reserve the right therefore to cancel your holiday. In no circumstances, except for non-payment or events beyond our control, will we cancel your holiday within 8 weeks of the departure date. If we have to cancel we will offer you the choice of an alternative holiday of comparable standard, if available, or a full and prompt refund of the monies which you have paid to us.

NB. In the interests of passenger comfort and safety we reserve the right to terminate the holiday arrangements of any client whose behaviour in our opinion is such that it is likely to cause upset, danger or injury to other clients or staff of Chalet Mix. In all such cases our responsibility for the holiday will cease. We will make no refund(s) nor accept responsibility for costs which are incurred.

9. BROCHURE ACCURACY

All descriptions in this on-line brochure are carefully checked by our staff before publication and many months in advance. Where details are changed we will bring these to your attention at the time of booking or before departure. Some advertised amenities, including sports facilities, may carry a charge. Please bear in mind that adverse weather conditions may hamper the smooth running of in-resort amenities and services.

10. OUR LIABILITY TO YOU

We accept responsibility for ensuring that all the holiday components you book with us are provided to you as described in the online brochure and are of a reasonable standard. If this is not the case then you may be eligible for compensation. We accept responsibility not only for our own actions but also for those of our agents, suppliers and sub-contractors, providing they act within the scope of, or in the course of, their contract of employment, except where death, personal injury or illness results. The company’s liability to you in any action (excluding that for death, personal injury and illness) is limited to twice the value of the invoiced holiday cost. We cannot be held liable for, or accept responsibility for, death, personal injury or illness caused unless it can be proven as due to negligence or omission of our employees, agents, suppliers sub-contractors or land/sea carriers who are limited by international convention. All bookings are subject to the conditions of carriage of the carrier used.

11. IF YOU HAVE A COMPLAINT

It is always our aim to settle any complaints amicably. You must report the complaint to our resort manager immediately so that we are given the opportunity to resolve the problem on the spot. If this is unsuccessful then your party leader should ask for a Customer Services Report Form and record your dissatisfaction formally in writing. In resorts where there is no resort representative please contact our office immediately upon your return. Upon return and within 28 days, your party leader should write to our Customer Services Department quoting your holiday booking reference. We regret that we are unable to consider any complaints not intimated to our resort staff or received outwith this time period.

12. GENERAL INFORMATION

Passports and Visas
A valid 10year passport is essential when you travel to Europe. If you need to apply for or renew a passport you should do so well in advance of travel. It is essential that non British passport holders check entry requirements with the Consulate or Embassy of the country to be visited. This is particularly important in the case of France where all non EC nationals must apply for a visa. We cannot accept responsibility for clients who do not possess the correct travel documentation.

13. WHAT THE PRICE INCLUDES:

*Accommodation
Twin room and dormitory accommodation as per the description on the About ChaletMix page. These vary in size and layout. The rooms must be left clean at the end of your stay. Your resort manager will issue you with guidelines towards the end of your holiday.

*Apartments are normally available from 17.00 pm on arrival day and should be vacated by 10.00 am on the departure day.

*A security deposit per apartment will be collected upon arrival which is refunded upon departure less the cost of any damage or loss. The amount of this deposit is shown on the rates page.

* Linen
All bed linen is collected from a central point and returned to the same at the end of your stay. Clients are responsible for making up their beds on arrival. Towels are not provided but can be hired in resort.

* Tour Manager
Your resort manager is there to ensure that your holiday runs smoothly and to iron out any problems you may encounter.